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Unable to change my log in email for new app password

GinetteHanley
Joining in

Sunday - last edited Monday by Moderator

I am trying to change my Virgin Media sign in email address to enable me to generate a new app password 

I tried this online in the account settings but it keeps telling me that I have already tried to change the email and to look at the email to confirm but its been over three hours and no email has come through and it tells me I cannot make any more changes till that is confirmedly

How is this resolved as we appear to be going round in circles?

 

[MOD EDIT: Subject title changed for clarity]

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3 REPLIES 3

Lolezoes
Joining in

Monday - last edited Monday

Hey there,

Try and re-send the email again, if you still don't receive it, call Virgin Media or try and get hold of someone here on the forums. 

I'll also flag this post for a moderator to see and hopefully we'll be able to get some attention to it.

Regards,
Noah

I do not work for Virgin Media - if you need to contact Virgin Media support, you can find them at https://www.virginmedia.com/support/help/contact-us.

If my answer answered your question, please mark it as the solution.
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roy247
Superstar

Monday

Have you checked your Spam folder, that's where my emails from the forum go

 

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Daniel_Et
Forum Team
Forum Team

Wednesday

Hi @GinetteHanley, thank you for your post. 

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @Lolezoes and @roy247?

If you have and you're still no further forward, please pop back to us and we'll do our very best to help.

Regards,
Daniel

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