Forum Discussion

GinetteHanley's avatar
GinetteHanley
Joining in
4 months ago

Unable to change my log in email for new app password

I am trying to change my Virgin Media sign in email address to enable me to generate a new app password 

I tried this online in the account settings but it keeps telling me that I have already tried to change the email and to look at the email to confirm but its been over three hours and no email has come through and it tells me I cannot make any more changes till that is confirmedly

How is this resolved as we appear to be going round in circles?

 

[MOD EDIT: Subject title changed for clarity]

  • Lolezoes's avatar
    Lolezoes
    Tuning in
    4 months ago

    Hey there,

    Try and re-send the email again, if you still don't receive it, call Virgin Media or try and get hold of someone here on the forums. 

    I'll also flag this post for a moderator to see and hopefully we'll be able to get some attention to it.

    Regards,
    Noah

  • roy247's avatar
    roy247
    Superstar
    4 months ago

    Have you checked your Spam folder, that's where my emails from the forum go

     

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    4 months ago

    Hi GinetteHanley, thank you for your post. 

    We're sorry to hear about the problem you're having 😔

    Have you tried following the advice provided by Lolezoes and roy247?

    If you have and you're still no further forward, please pop back to us and we'll do our very best to help.

    Regards,
    Daniel