Unable to access virginmedia.com email

[davebradley]

HI, my virginmedia.com email (which is a secondary account but used 99% more than my old NTL account!) has always worked fine on my mac computer and mobile phone until today (23/9/23) it now keeps asking for the password , i put the correct password in and it keeps coming back saying "username or password incorrect" which they are not! Help!!!!  cheers Dave.

[adrianjacobs · Accepted solution]

Have a look here

https://community.virginmedia.com/t5/Email/Email-not-available/m-p/5410367#M266235

[Daniel_Et]

Hi @davebradley, thank you for your post.

We're sorry to hear about the problem you're having 😔

Has clicking on the link provided by @adrianjacobs and following the advice resolved it?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[davebradley]

Hi Daniel, the link did not work still no email access, so ended up ringing 150 on my house phone, they could not fix it at your end so have raised a job for your technicians to have a look at within 5days  

regards Dave.

[Ashleigh_C]

Thank you @davebradley 

I just want to check as we were aware of a wider issue effecting email from yesterday that has since been resolved. How are things looking today? 

[davebradley]

Hi Ashleigh, still no change, still cannot log in !! and still waiting for contact from virgin Technical side.

[Zach_R]

Hi @davebradley,

I'm sorry to hear that. Can you clarify how you're going about trying to access the affected email address/account, and what troubleshooting you've done thus far in an effort to remedy this?

Thanks,
 

[davebradley]

Hi Zach, i access my mail through my Mac mail, (my other emails Gmail etc still work fine, ) and on my android phone, my virginmedia.com stopped working on Saturday morning saying "unable to verify username and password" also stopped working on my android phone saying "Credentials needed" i know it's the correct username and password as i use Dashlane to manage my logins passwords etc when i rang 150 the lady could see my email but could not reset the password etc on my account so raised a job for a technician to fix it within 5 days (this was Monday morning) if i log in and go on my virgin email browser web page my Virginmedia .com seems to have gone, and only my old NTL email is accessible? 

[Paul_DN]

Hi davebradley,

Thank you for reaching out to us in our community and welcome back, can you try logging in using your Gmail account you used t set up your MFA?

Regards

Paul.

[davebradley]

Hi Paul, tried that and still saying cannot verify username and password , the lady who spoke to me when i rang on 150 said the problem was your end as it would not let her reset password etc, hence why she raised a job for your tech side to fix it, this was on Monday, was promised a call to my mobile from tech within 5 days ... still no phone call!!

regards Dave.