Forum Discussion

jframpton's avatar
jframpton
Tuning in
5 days ago

Unable to access emails

I have been unable to access my email addresses for 6 days. Every time I try to log in both addresses say email or password incorrect. I still have an active VM account. I did a web chat with an agent who said my account was locked due to suspicious activity but could not tell me what activity it was. I had been using my emails and saw nothing untoward. I was told it had been passed on to I.T to reactivate (ref P013021593) but I still cannot log in. This happened a few years ago and took a month to resolve, I hope it is not the same this time. I hope someone from Virgin can help sort this ASAP

2 Replies

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      4 days ago

      Hi jframpton 

      Welcome to our forums and sorry to hear you have not been able to access your email account for some days or heard back from our team. We can understand the frustration caused and we want to do our best to help from here.  To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,