on 07-06-2024 23:50
Hi, can anyone help me, please? I had a Virgin Media email account for years. I, accidentally, updated my Virgin Media account with another email address (a Hotmail one). Now, I cannot access my original Virgin Media email account. What do I do to be able to access this original Virgin Media email account?
When I try to click on 'Forgot my password' I receive the following message when inputting my Virgin Media email address: 'No user data is found with the given email address.'
I have phoned up Customer Services twice over the last two weeks but to no avail. Twice they have told me that it takes seven days to try and retrieve the account but then inform me they have been unable to do anything. I have a lot of important emails and information in that account so really need to be able to access it. Please help!
Thanks.
on 08-06-2024 10:34
@lagha40 If you have changed the username email for your Virgin Media email account to a hotmail address you will need to enter that address in the sign in box as the email address together with the VM account password.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 09-06-2024 12:04
Hi @lagha40 👋
A warm welcome to our Community Forums and thanks for your post.
As Graham has advised, if the username email for your MY VM account was changed, this is the reason why it wouldn't pick up the initial once. As you have changed it, you need to sign in using the updated email address.
on 09-06-2024 19:26
Hi @Graham_A and @Ayisha_B. Thanks for your prompt replies. I just want to check and clarify that my query makes sense - I can access my actual VM account no problem, using my hotmail address and VM password.
My actual issue is I had an email account/service with a VM address but now those emails cannot be accessed anymore. For example: if my old VM address was me@virginmedia.com but then I updated my VM login details to provide my Hotmail, myself@hotmail.com, I can no longer access the emails held within the aforementioned me@virginmedia.com email account and I don't know what to do to access that account again.
Thanks in advance for taking the time to support!
10-06-2024 09:52 - edited 10-06-2024 09:54
@lagha40 wrote:I can no longer access the emails held within the aforementioned me@virginmedia.com email account and I don't know what to do to access that account again.
You don't say how you are trying to access the account or what is stopping you from accessing your VM email account.
Just to clarify, there are a couple of ways to access the VM webmail account for your me@virginmedia.com email address;
If you have already tried both of those just post back with the error messages that you are getting.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 11-06-2024 10:25
Hi lagha40
Thanks for your response.
Has the further advise from the community resolved the issue for you?
If you still can't gain access, please do let us know and we can take a closer look.
Please pop back to us when you can.
Vikki - Forum Team
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