Unable to access blueyonder email

[Freckles11]

I had my blueyonder emails all fine on my device and then I got a pop up to say I needed to put in my password and it won't reset. I spent over 3 hours on live chat and the person said they had logged a call with IT and gave me a ticket number P012653887 and said they would be in touch and I have heard nothing. Could a member of the forum team help?

[Ashleigh_C]

Hi there @Freckles11 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your email address. Can I just confirm, is this email attached to a current and active Broadband account with us? 

[Freckles11]

Yes have been with yous for 26 years.

[David_Bn]

Thanks for confirming @Freckles11.

I'd be happy to pick this up for you and have a look into the IT ticket to see if there's anything we can do to speed up this process.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn