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Trying to reset my login email address back to my @ntlworld one

Legodude_uk
Tuning in

I have just gone through the painful process of generating an App Password, having to change sign-in emails to an alternative one.  I wanted to set them back now to my @ntlworld email address as it is my primary email but I get a message saying that I can’t use @ntlworld addresses 

IMG_3655.jpeg

Why can’t I use an email that was fine until I was forced to change it to generate the app password??

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

You can continue to use the ntlworld email address just as before except that you need to sign into the VM webmail page with the new third party username email and the normal account password.  This will then take you to the ntlworld email account.

If using an email client such as Thunderbird or Outlook then the username continues to be the full ntlworld email address together with the generated app password.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Thanks Graham, still don’t understand why I am not allowed to use my @ntlworld one 🤷🏻‍♂️

Graham_A
Very Insightful Person
Very Insightful Person

@Legodude_uk wrote:

Thanks Graham, still don’t understand why I am not allowed to use my @ntlworld one 🤷🏻‍♂️


Virgin Media claim that it is to improve security of the account by requiring a third part username for 2 factor authentication.

I agree that it seems a cumbersome way of implementing 2FA.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Very odd!! I mean it was fine this morning but not now 🤷🏻‍♂️