The connection for this site is not secure

[highnurybelle]

Each month I have to submit data to a commissioner via their secure messaging site. The link is sent to me in an email, and I click on it. However, if I try to use the link from  home I get a message saying that the site isn't secure.  

The link is sent to both an outlook email address and to a gmail address - but neither work on my VM wifi.  I've opened the emails in both Edge and Chrome - and have tried another laptop; I've even tried a vpn -  but still have no joy.  I can't access it either from my phone

I can access the link with no problems from work - but as I worked from home until March this year, and was able to send the report using the emailed link, I can only think that the issue is something to do with my router.

Any brains out there that can help, please?

Thank you

[用心棒]

Issue is likely due to Web Safe's Child Safe feature. To workaround the issue either:

• sign in and add the domain of the URL causing issue to allowed site list, read more here Web Safe | Virgin Media Help under What are additional Child Safe features? section
• set your device to use an alternative public DNS, for example Quad9 | A public and free DNS service for a better security and privacy or similar public DNS

If the issue persist then consider posting just the domain of the URL the commissioner is sending; do not post post the full URL.

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