Forum Discussion

Koeman's avatar
Koeman
Tuning in
12 days ago
Solved

Problem connecting to work secure VPN

Hi all,

Recently upgraded to 1gb fibre so they have sent me a new Hub5.  Since installing the hub5 I am unable to reach my work login.

I have spoken to the help desk at work, and they say it must be something virgin end.

If I use a mobile hotspot, it connects fine, just not when connected to the router.

It just says it cannot reach the page. Seems to work fine for my wife's NHS login, but not for my workplace.

Does anyone know how I could go about fixing the issue as work cannot help me currently 

Thanks

  • Adduxi's avatar
    Adduxi
    12 days ago

    Yes, it's the IP Configuration for the Network setting, you just use a Manual DNS instead of Auto.  However if your work is anything like my old place, you'll not be able to change this? 

  • Client62's avatar
    Client62
    Alessandro Volta
    12 days ago

    Check to see Parental Controls are Disabled in the VM Online app.

    Try using a Public DNS on the work laptop e.g. Google DNS 8.8.8.8 & 8.8.4.4 

    • Koeman's avatar
      Koeman
      Tuning in
      12 days ago

      I'm not sure I'll have access to do that on my work laptop, will it be in connection settings in windows?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        12 days ago

        Yes, it's the IP Configuration for the Network setting, you just use a Manual DNS instead of Auto.  However if your work is anything like my old place, you'll not be able to change this? 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    10 days ago

    Another fine case of VM DNS causing problems:)