Subsidiary virgin net email accounts password

[InputNeeded]

I am a virgin media customer. I have virgin.net email accounts from which all emails are routed to my main virgin media email account. I cannot remember my virgin net passwords but need to access the full accounts as it appears that some emails sent to those accounts are being treated as spam and not forwarded. I understand the virgin media team will contact me in due course from this forum to reset the passwords? I thought I used to be able to change these passwords from my main email account, which I have access to, but this function appears to have disappeared.

[Robert_P]

Hello InputNeeded

Sorry to hear of the email access issues, we appreciate you taking the time to raise this via the forums and welcome to the community.

We have support here for additional/secondary email issues here, if you take a look over there and if you're still experiencing issues let us know and we'll be happy to investigate further.

Rob

[InputNeeded]

Sorry this does not work. It says I don’t have additional information saved

[Ilyas_Y]

Thanks for the reply @InputNeeded 🧾

Can you please clear cache and cookies and possibly try another browser?
Or even try incognito / private mode. 😇

Let us know how it goes on from there and we can follow up.

Kind regards,
Ilyas.