Forum Discussion

GaryMel's avatar
GaryMel
Tuning in
12 months ago
Solved

Someone trying to send me email via gmail gets this.What does it mean.

  • Thank you for letting us know this, that's a good sign.

    Does it only send to a  Gmail server have you tried any other servers? 

    What happens when you try and send one back?

  • Hey GaryMel,

    Welcome back to the community and thanks for taking the time to post. 

    There would be an issue with the persons email and/or IP address, is the person able to send email to other non Virgin Media email addresses? 

    I would also ask them to check here, to see if their IP has been blocked or blacklisted. 

    Kind Regards,

    Steven_L

    • GaryMel's avatar
      GaryMel
      Tuning in

      Yes he can send to non  virgin media customers. And the strange thing is if he sends to my Gmail address   I do receive it

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Thank you for letting us know this, that's a good sign.

        Does it only send to a  Gmail server have you tried any other servers? 

        What happens when you try and send one back?