Someone trying to send me email via gmail gets this.What does it mean.

[GaryMel]

 

[Steven_L]

Hey GaryMel,

Welcome back to the community and thanks for taking the time to post. 

There would be an issue with the persons email and/or IP address, is the person able to send email to other non Virgin Media email addresses? 

I would also ask them to check here, to see if their IP has been blocked or blacklisted. 

Kind Regards,

Steven_L

[GaryMel]

Yes he can send to non  virgin media customers. And the strange thing is if he sends to my Gmail address   I do receive it

[Matthew_ML · Accepted solution]

Thank you for letting us know this, that's a good sign.

Does it only send to a  Gmail server have you tried any other servers? 

What happens when you try and send one back?

[GaryMel]

So I was not receiving emails he sent from Gmail to my virgin address  but if he sent them to my Gmail address I did receive. And I could reply to them at his email address.

I did receive one the other day so maybe it is sorted

[Matthew_ML]

Glad to hear this, do keep us updated on this if it happens again and we would be happy to look into this for you.