Forum Discussion

ALF28's avatar
ALF28
Super solver
3 months ago

hub3 Someone else is currently logged into the settings page

Someone else is currently logged into the settings page

I while since I had this  on my hub 3 and I always log out properly so unusual to get this message.

I cleaned my browsing history in the edge browser and logged in after that and changed my password as this was not normal, so wondered why it happened or if it was hacked.

I will power my hub 3 on and off as there are a lot of errors, not sure if I should do a full factory reset though?

I also checked my own router which was OK.

  • Paul_DN's avatar
    Paul_DN
    2 months ago

    Hi ALF28,

    Thank you for reaching out to us in our community and welcome back, from what you are advising you use our Router in Modem Mode and use a 3rd party one, we do advise a rebooting our Router every now and again also if the Router is constantly in modem mode it won't be getting any update, try a pin reset, push a pin/ paper clip in the reset hole and keep it pressed in for a full times 1 minute, this will put the Router back in Router4 Mode.

    Regards

    Paul.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi ALF28,

    Thank you for reaching out to us in our community and welcome back, from what you are advising you use our Router in Modem Mode and use a 3rd party one, we do advise a rebooting our Router every now and again also if the Router is constantly in modem mode it won't be getting any update, try a pin reset, push a pin/ paper clip in the reset hole and keep it pressed in for a full times 1 minute, this will put the Router back in Router4 Mode.

    Regards

    Paul.

    • ALF28's avatar
      ALF28
      Super solver
      2 months ago

      Thanks a lot for getting back to me, I have followed your advice and done the hub 3 pin reset and then switched back into modem modem mode. It did the same thing again after updating the password would not let me login until I cleaned my edge browser  browsing history. It has always been a software problem with hub 3 which is why I use my own router.

      The hub 3 dates back to 2019 so is 5 years old, I presume now it will be fully updated.

      I also power off and on say once a month as this clears the faults in the network log. There are always lots of warning in the log marked critical but it has worked OK, the pin reset might clear that issue.

      All good now.

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        The Hub 3 I have now does this now and again. It doesn’t bother me as I only ever look at the status pages. Modem mode as well.