Signing into email issue - Forbidden.

[makemray]

When I go to the Virginmedia website and click on sign into email I get this.

Anyone else got this issue. ?

regards

Ray

[用心棒]

Does this issue persist when using your web browser's Incognito / Private mode? If not then when this error next occurs:

• select the padlock icon shown in the address / location bar
• look for an option to either clear / view cookies in the pop-up menu
• then follow the process to remove the cookies shown for the site

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[makemray]

Sorry for the delay in answering you. It still happens incognito !

Ray

[用心棒]

Does the issue persist after changing the account's password?

[makemray]

Just changed the password and it still persists. Yes. 

[用心棒]

Sorry to read that. The forum team are best placed to help further and issue has been flagged to them.

[Paul_DN]

Hi Ray,

Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to log into your Emails, so I can help I have sent an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.