Setting up email on new phone ntlworld email
My husband is trying to set up his email on a new phone. He can log in using his password on webmail so we know that works. However after following the instructions for setting up, using imap and smp...
Forum Discussion
This problem is ongoing. My husband signed in on his old phone using Outlook and his ntlworld email as sign in. The new instructions say: If you access your Virgin Media Mail inbox through a third-party email provider such as Microsoft Outlook or Gmail from Google, you’ll continue to access those with no change.
So why is he unable to sign in now using Outlook? He gets Please check your email and password and try again. Both are correct. Virgin Customer services do not understand the new instructions and are not helping.
Hoping someone here can enlighten us. Still worried he may lose the ntlworld email address.
We have solved the problem by no longer using Outlook. What a mess.
Same problem setting mail app on wife's new phone to access Gmail and ntlworld mail from one place. Followed instructions and it changed her virgin address to her Gmail one keeping old password and gave me app password. Mail app won't allow use of 2 accounts with same name, and virgin media site won't let me change her email to ntlworld. So she now has to use a browser to access her ntl mail and an app for Gmail. She is not tech aware and this makes it very difficult for her to use. Utter disaster
What did you use instead of outlook? Had exact same problem trying to setup Samsung mail for the wife so she could use single app to access Gmail and ntlworld but now she's stuck with a browser for the latter.
- Daniel_Et
Forum Team
Hi jpress, thank you for your posts.
We're sorry to hear about the problem you're having 😔
Advice on how to set up a Virgin Media e-mail on a device can be found in this article here.
Unfortunately, we don't have any control over the limitations set on individual "client" apps and e-mail addresses cannot be changed.
Regards,
DanielI used her ntlworld mail address as the username in the client (Samsung Mail), and the app password as the password. The error message I get is:
Couldn't verify account
The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again.
I get the same error even if I set up the server details manually and selecting IMAP and verifying the details against those on the VM site.
