Secondary email account password resetting

[Nigelnovice]

Hi, My son needs his email (old NTL like mine) resetting, I used to be able to do it, now all I can do is either delete account or create new, advice please,
regards.

Nigel

[Ayisha_B]

Hi @bonbon2,

A warm welcome to our Community Forums and thanks for your post 🙂

I'm so sorry to hear you're having some issues resetting your password for your secondary mailbox.

Don't worry, I will be more than happy to help get things sorted for you. 

Will pop you a PM now so we can confirm some details first- speak soon!

[Ayisha_B]

Thanks for your time via PM @bonbon2,

So pleased we could get that sorted for you and you're now able to access your secondary mailbox 😄

If you need anything else, don't hesitate to reach out.

Have an amazing rest of the day!

[binvan4]

Hi! I'm having the same issue, if a kind user could help me out with it. The date of birth and answer are 100% correct but for some reason the reset is not working for me

[Natalie_L]

Hi binvan4, 

Welcome to the Community and thank you for posting. 

We are very sorry to hear you are experiencing an issue with your account password. 

We would be happy to look in to this further for you. I will pop you over a private message now. 

Speak soon, 

[kwano888]

To the forum Team,

Please can you help resetting secondary email accounts as I am unable to do this online.

All the guides I have seen here do not help.

Thank you

[Ryan_N]

Hey kwano888, 

Thank you for your post. 

I will pop you over a private message and get it sorted for you now. 

Cheers,

Ryan.