Secondary email account password resetting

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tonywright1970 wrote:

Reading all the posts, I'm having thr same issue and unable to reset the email password on a secondary email account. 

I've tried the recommended routes, but no like. The forgotten password process does not appear to be working

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The problem now with 'secondary' accounts is that they treated as if they are not really associated with the main (primary) account. So if you want to change the password for one of them, you need to either a) log into the webmail interface using the email address and password of said secondary account and change it from there, or, b) If you don't know the password for the secondary account, then follow the 'forgotten password' links on the website for this account. Now this assumes that the secondary account holder has set up recovery answers to certain questions. What, you haven't done that because you didn't know that VM were going to change the arrangements? Oh dear, sorry about that!

The only option then is to contact VM's customer services and ask them to reset said password for you, once that is done, I would strongly suggest that the secondary account holder logs in, changes the password to something else and then sets up recovery answers.