Forum Discussion
Hi Nigelnovice,
Thanks for posting on our community forums. Sorry that you're currently experiencing issues when trying to reset you sons old NTL world email address.
Can we ask if this email address is linked to an active account currently, and is the account in your name?
Kind regards Jodi.
- Nigelnovice3 years agoOn our wavelength
Hi Jodi,
Yes account is linked to a current lead (mine) account that is used daily and 3 other secondary that are current, 1 is mine that I use on selling sites, the rest family.
Nigel
- John_GS3 years ago
Forum Team
Hi Nigel,
I'll send you a PM now.
Kind regards,
- John_GS3 years ago
Forum Team
Thanks for joining me on PM Nigelnovice
Just to update the thread, this was sorted without the need of us to get involved as the password was remembered.
Best,
- Mattseyboy3 years agoDialled in
Hi Jodo_S
I have exactly the same problem with a Secondary Email Account for my Daughter, she cant recall her password.
I have just come off the phone and all that resulted in was the CS agent inadvertently re-setting my Primary Email Account Password despite me spelling out the one i needed re-setting clearly and it resembling nothing like my primary account email address, fortunately I had the new password noted down and have now changed that to something else for security reasons.
I've been promised a call back by support in 3 days time but the weekend is here and my daughter is pleading with me so could you assist me also please?
Kind Regards,
Mattseyboy
- Carley_S3 years ago
Forum Team
Hi Mattseyboy
Welcome back to the community.
Unfortunately, the primary account no longer has access to change the details of the secondary account. You're daughter would need to contact us directly themselves to discuss any password changes.
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