Forum Discussion

Nigelnovice's avatar
Nigelnovice
On our wavelength
3 years ago
Solved

Secondary email account password resetting

Hi, My son needs his email (old NTL like mine) resetting, I used to be able to do it, now all I can do is either delete account or create new, advice please, regards. Nigel
  • John_GS's avatar
    John_GS
    3 years ago

    Hi Nigel, 

    I'll send you a PM now.

    Kind regards,

Jodi_S's avatar
Jodi_S
Forum Team (Retired)
3 years ago

Hi Nigelnovice,

Thanks for posting on our community forums. Sorry that you're currently experiencing issues when  trying to reset you sons old NTL world email address. 

Can we ask if this email address is linked to an active account currently, and is the account in your name?

Kind regards Jodi. 

  • Nigelnovice's avatar
    Nigelnovice
    On our wavelength
    3 years ago

    Hi Jodi,

    Yes account is linked to a current lead (mine) account that is used daily and 3 other secondary that are current, 1 is mine that I use on selling sites, the rest family.

    Nigel

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Nigel, 

      I'll send you a PM now.

      Kind regards,

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 years ago

      Thanks for joining me on PM Nigelnovice

      Just to update the thread, this was sorted without the need of us to get involved as the password was remembered.

      Best,

  • Mattseyboy's avatar
    Mattseyboy
    Dialled in
    3 years ago

    Hi Jodo_S

    I have exactly the same problem with a Secondary Email Account for my Daughter, she cant recall her password. 

    I have just come off the phone and all that resulted in was the CS agent inadvertently re-setting my Primary Email Account Password despite me spelling out the one i needed re-setting clearly and it resembling nothing like my primary account email address, fortunately I had the new password noted down and have now changed that to something else for security reasons. 

    I've been promised a call back by support in 3 days time but the weekend is here and my daughter is pleading with me so could you assist me also please?

    Kind Regards,

    Mattseyboy

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Mattseyboy

      Welcome back to the community. 

      Unfortunately, the primary account no longer has access to change the details of the secondary account. You're daughter would need to contact us directly themselves to discuss any password changes.