Hi Nigel,
I'll send you a PM now.
Kind regards,
The trouble now is the date of birth and his mothers maiden name are not being accepted, what was wrong with the lead account having the ability to reset family aka children passwords - can't see the advantage of spending 40 minutes on the phone and all they keep offering is to merge mine and his account !!!!! when I could in the past log on and click done - progress eh
I believe that the change was made to improve security of secondary accounts.
I don't agree with the changes they have made.
A member of the VM Forum Team staff should be able to help you with this when they reach this thread.
