Hi Nigel,
I'll send you a PM now.
Kind regards,
Secondary account changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Update Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
Signing into the account wouldn't be a problem if they could remember the password.
Nigel
Nigelnovice wrote:Signing into the account wouldn't be a problem if they could remember the password.
Nigel
That's why the second link is there. Use the forgotten password route.
The trouble now is the date of birth and his mothers maiden name are not being accepted, what was wrong with the lead account having the ability to reset family aka children passwords - can't see the advantage of spending 40 minutes on the phone and all they keep offering is to merge mine and his account !!!!! when I could in the past log on and click done - progress eh
I believe that the change was made to improve security of secondary accounts.
I don't agree with the changes they have made.
A member of the VM Forum Team staff should be able to help you with this when they reach this thread.
