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landryangelica's avatar
landryangelica
On our wavelength
2 years ago
Solved

SETTINGS FOR BLUEYONDER ACCOUNT ON MAC MAIL

PLEASE PLEASE HELP ME. I've just wasted another hour of my life and am in tears after trying to get sense from Virgin advisors who are unable to answer a simple question. I have a Blueyonder account...
blueyonder settings
new domain name Gmail
  • Graham_A's avatar
    Graham_A
    2 years ago

    landryangelica Each blueyonder email address know requires two different passwords. 

    • There is one password for the My Virgin Media account and webmail access, both of which require the third party email username as the sign in address.
    • The second password is generated via the My Virgin Media account Account details page as explained by Steven_L in his post.  This password is in the format xxxx-xxxx-xxxx-xxxx and is needed to access the email account via an email client such as Mac Mail.  The username for use with email clients remains the full blueyonder email address.
Nathan_B's avatar
Nathan_B
Icon for Forum Team rankForum Team
2 years ago

Hi there ChrisW735 👋  Welcome to our forum and thanks for your post 😊

Sorry to see that you're having issues with the App Password being accepted. Just to confirm, where is it you are trying to enter this? Is this a 3rd party mail server via desktop site or app? Or is it via our webmail? Are you getting any specific errors when trying this?

Let us know, we'll be happy to help further if needed.

Regards

Nathan

landryangelica's avatar
landryangelica
On our wavelength
2 years ago

Thanks for your reply.

I wasn't able to access my email via webmail. The error message was Forbidden.
I have now changed my password (not the "App password") and it seems to be working. Why does this happen? It's pretty annoying!

It remains to be seen what will happen when I try to access my mail on Mac Mail. I will ask again if I have problems there.

I appreciate the reply - it's far better than ringing up.

 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for the update landryangelica and I'm pleased that this has now been resolved for you.

    Do please let us know if this issue re-emerges and we'll be on hand to assist where possible.

    Thanks,

    David_Bn

  • landryangelica's avatar
    landryangelica
    On our wavelength
    2 years ago

    Yes, sure enough I do have another problem now. 

    For the first time since recently having to change my PW again, I'm now trying to access my emails using my Chromebook. I definitely have the correct PW but on the log-in page (the one with the logo of Virgin and 02 together) it just keeps asking me over and over again for my PW. It's not telling me my PW is incorrect (which it isn't), so what could be the reason for this?

    Please tell me what to do. It used to work perfectly fine on this Chromebook but since having to change my PW because of that Luxembourg glitch, I'm unable to log in on this device. I'm getting so sick of this. UPDATE: Just tried to log in using my husband's Chromebook and that was fine. What's going on? 
    I look forward to hearing from you with a solution. If that PW change means I can no longer access my emails on this device - for some illogical reason - that is totally unacceptable.

    I look forward to hearing from you please, David_Bn. Thanks