Recovery of deleted email account

[leebert]

Good evening,

I was trying to set up my virginO2 account but inadvertently deleted my wife's email account as she was logged into pc. Is it possible to get my wifes secondary account reinstated? I am the main account holder.

I've been in touch with customer services via whatssapp and they told me to try and log in after 2 hours, which hasen't worked. She's waiting important emails & i'm in the doghouse.

Thanks in advance

[leebert]

Any help with reinstating my wifes email please?

[用心棒]

Was it deleted via My Virgin Media | Virgin Media or from within an email client; if the latter then re-setting it up again should resolve the issue?

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[leebert]

It was deleted via Virgin Media, as at the time i was trying to set up virgin/O2 login and accidentily deleted it.

[Nathan_B]

Hi there @leebert 👋 Welcome back to our forum and thanks for your post 😊

We can certainly take a look to see if this email address can be recovered. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[Mausie]

Hi Lee

just wondered what help you got with your query.  We just have the same situation, but we put in passwords and nothing happens.  My husband’s account works, but mine doesn’t at the moment.   Is there a number to ring or something?  Need some help if possible please.🙇‍♀️

[Beth_G]

Hi Mausie, 

Sorry to hear the same thing's happened to your email account. I'll do my best to help

I've sent you a private message.

Thanks,

[Mausie]

So what happened Lee?  I know it was a year ago, but I’m the wife in the same position today!  Virgin said my email would be reinstated in 3/4 days last Thursday (28th Nov) and nothing so far.  How long did you wait?  Did anyone help you? If so, who? 

[Akua_A]

Hi @Mausie , our team has recently sent you a private message regarding this issue. Please get back to us there when you can 🙂