virgin.net email as current customer

[stevenwb11]

Good evening Vikki

I too have had Virgin.net email address since the old dial up days. I signed up to Telewest as it was before changing to Virgin. I signed into my account using a blueyonder address. My virgin.net account seems to be safe in that I haven't received an email stating it would be closed. However my son, daughter and wife who have virgin.net addresses as  additional addresses under my account have received  emails stating their email accounts will be closed in 90 days as they are no longer Virginmedia services, we certainly do. I recall some years ago, unconnected virgin.net customers were shipped off to Talk Talk, my accounts were not in danger then, they knew I was a customer and I retained them without any hassle whatsoever.

Is there any way you can assist or give advice as to what I should do, I've had these accounts for over 25 years?

I am still a Virginmedia customer, in fact I've just renegotiated my contract. 

Thanking you in advance for your consideration.

[Vikki_M · Accepted solution]

Hi stevenwb11

Thanks for your post and welcome to our community. 

I'd need to take some further information please, and then I can advise further on the email accounts.

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can :).