@Anonymous wrote:
Please don’t send me an email lol…it isn’t working, .
That's never going to happen because no one on the forum knows, or even wants to know, your email address!
You need to reset the password for the problem email account account and the information you need is the link that jpeg1 posted but to keep it as simple as possible for you:
If you know the password for the problem email account you can reset it by:
- Signing into its My Virgin Media account by entering the problem emall address and its password here - https://www.virginmedia.com/my-virgin-media
- Then go to Account settings, then My Virgin Media Account details
- Then in the "Security and Sign in details" section press Edit to the right of "Password" and follow the instructions.
Two other things to bear in mind:
Firstly, another change VM have made recently is that, as part of the password reset process, you will have to specify a non VM email address to become the Username for that VM account.
Secondly, the error message you have giving shows that you are using the Unified Mail option in VM webmail to access the effected email account.
That means that you will be affected by the other major change that VM have made. You will also need to generate a separate Mail app password to use in the Unified Mail settings in your webmail account. You will see an option to generate a Mail App password in the My Virgin Media account. Without a Mail App password, the Unified Mail option will not work for the effected email account.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
