Problem sending attachments or inserting an image with email.

[Caroline20]

Hi, I used to be able to send attachments or inserts, but now every time I try to send either I get a message box saying that I have exceeded 32MB limit, even if the attachment is only 1MB. Can someone please help me with this as I need to send documents.

Many thanks

Caroline

[Ashleigh_C]

Hi there @Caroline20 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry to hear that this has happened! Can I just check is this a Virgin email address? Have you tried to sent emails with multiple attachments that have all come back with this error or is this happening with just one particular attachment? 

[Caroline20]

Hi Ashleigh,

it is a Virgin email address, but old @blueyonder.co.uk.

It's happening every time with one or multiple attachments.

[Steven_L]

Thanks for coming back to us Caroline20, are you using an email client or our webmail service to send attachments?

If you're using webmail, are you okay to try and clear some of the previous sent items with attachments and then to resend the emails that aren't going at the moment.

Kind Regards,

Steven_L