Password reset - user name cannot be used

[wodsy69]

Hi

Once again I am having trouble with password resetting and Virgin

I am trying to reset my Virgin Media password - I have the third party email address login set up for two accounts

One I have managed to reset OK and the second one I try to reset the password and no matter what I try it keeps saying that I cannot use my username

I have tried a silly password that only contains numbers and special characters but all of them say it contains my username!!

I have seen previous posts but responses seem to be by DMs

 an any here or VM tech advise please? I can’t access my emails….

Thanks

[Kain_W]

Hi wodsy69,

Thanks for your post and welcome back to the community.

Many apologies for any issues faced with resetting an email password, so we can investigate matters further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,