Outlook & Cannot connect to IMAP email server

[Davlie]

The Error Message received  - My Outlook cannot download folders Inbox from the IMAP email server for my ntlworld.com account. Cannot connect to the server - Been like this for last 18 hours.

[Rogboy1]

I'm having the same issue...been down for a day or so now...here is the error message I'm getting 'Task 'Synchronizing subscribed folders for XXX@ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for XXX@ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)'. It would be great if we could get some help on this issue?!

[Joseph_B]

Hey @Davlie, @Rogboy1,

Thanks for the post.

Sorry to hear you have been having this issue with your email accounts, would you both be able to confirm if this error is happening on a 3rd party client or if this is via the webmail service? Can you also confirm if you have tried to reset the password?

Joe

[Rogboy1]

Joe,

It's fine with webmail- the issue is on Outlook- it was fine until a few days ago. I've also changed my password too

Now I just keep getting the following: 'Task 'Synchronizing subscribed folders for XXX@ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for XXX@ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)'.  

I do hope you can help- as outlook has a lot of features webmail doesn't, and I need to have the message on my PC.

Thanks

Roger

[bbirtwell]

I have been having the same problem. I researched it and it is due to security issues with 3rd party email clients such as Outlook. You have to go into account settings in MyVirginMedia and change your email to a non Virgin email address. You are then sent an email to that email address with a link to verify it. Be warned though that the link has quite a short expiry time. By the time a checked the email and clicked on the very link, it had expired and instructed me to go back into account settings and request the change of email again and a new link would be sent. Unfortunately this does not happens is that when you try to change the email address you get a message saying that you recently requested a change to the email address and to click on the link in the email (which has now expired) before trying to change the email again. I am now stuck in a loop with no apparent way out. 

[Akua_A]

Hi @bbirtwell 

Welcome back to our community forums and sorry to hear you have been having issues with your email.

We can understand the inconvenience caused. I can however see you are currently in contact with a member of our team regarding this issue. Please remain in contact with my colleague who will do their best to support you on this issue.

Thanks,

[Rogboy1]

Joe,

Any news/ update on this??...as it's still a issue 😞

Roger

[Joseph_B]

Hey @Rogboy1,

Given your Webmail works fine, this would usually mean its an issue with Outlook, have you contacted them at all with regards to this?

Joe

[Rogboy1]

Joe,

But the error I'm getting is 'Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)'....so surely the issue is with you?

Thanks

Roger

[Lee_R]

Hi @Rogboy1 thanks for getting back to us.

Sorry to hear you're still unable to access your email via the 3rd party client.  Have you tried the following:

• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

Regards

Lee_R