One rogue VM (secondary) account in a cluster of other VM accounts refuses to work.

[morsecode]

I have one VM account (one of several secondary accounts) which has refused to accept input for some weeks. Thunderbird is email client.  Up to 28th May VM/ThunderBird had worked without issue across a score of accounts on Ubuntu 22.04 desktop.

There are no signs of email bouncing. They are swallowed now by this black hole account.

I have tried changing rogue account password to no avail. Utter confusion in navigating VM links and ThunderBird dashboard probably screwed up other accounts.

I also have ThunderBird on Windows (dual boot which I rarely use). I cannot get into VM server through ThunderBird Windows which I just tried. I am back in Ubuntu as I pen my journey through VM and ThunderBird.

I can forward locally from one VM account to others. But just NOT to this particular rogue account.

What I would like to do is apply a single password to every account (seen from Ubuntu and later Windows). Once all accounts (a score of accounts) are working I can if necessary apply unique password per account. But I will need to write an automation script (later) for this workflow.

There is further complication since I am asked now to use a non VM email account for verification. So Gmail accounts (seen in ThunderBird alongside VM) are used.

I read a tip in this forum to test email accounts using curl. I have started writing a multi account curl script for this quick analysis on a batch of accounts but right now I just need this rogue account to come back into service.

Any VM/ThunderBird forensic users here to offer advice?

Any VM “MRI scan” available? How are multiple passwords synced between VM and Thunderbird? I would like a one stop shop for multi account administration.

Further Thoughts.

Added note:

This particular secondary VM account had worked for some time. Then I used it as an MX forwarding address from a domain in construction. Google Domains transferred their global estate of domains to SquareSpace and whether concidental or not my problems occurred then. I have since deleted domain MX records forwarding rule for that domain which pointed to this non receiving secondary account. And I am looking back through the correspondents I can view in archived profile so that I can systematically isolate this secondary account and perhaps delete it after I have extracted profile for backup and perhaps import to another account. There are multiple actors in play. SquareSpace, VirginMedia, ThunderBird.

[用心棒]

It is not possible to set a single App Password across multiple accounts as they are auto-generated.

When curl is run against the problem account does it report a VM error or show an error message; post just code or message?

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[morsecode]

There are so many passwords in play across multiple accounts it is difficult to know which one is valid. That is why I had hoped to use a master password for my batch of accounts. My chosen alias (morsecode) is a clue to my age.

I refer to Google Password Manager in Chrome browser to refresh my memory.

virgin.media 5 accounts,

I see my wayward account:

***********@virginmedia.com

Site is oauth.virginmedia.com

Click “show password” ***************

curl -v smtps://smtp.virginmedia.com -u ************@virginmedia.com:password:******************

But I ask myself .. why does Google Password Manager show oauth

I see the full terminal output on running curl.

The stream includes ...

Connected to smtp.virginmedia.com

...Towards end of output

Account is Locked, change to new password is needed (VM303)

* Closing connection 0

Now this could be due to wrong password rememberd in the chaos of fumbling around.

On the other hand I read in this forum (you wrote the warning) not to link VirginMedia to a business domain. Although I was just experimenting I wonder if VirginMedia pulled the shutters on this single asecondary ccount because I tried MX forwarding from an experimental domain.

The jury is out on that since there is no "status" report I can find on any VM account. The plea I would make is to have an analytical service like mxtoolbox to inspect VM accounts.

This experience makes me think twice about using VM accounts to receive businss critical flow. Because of this my communication with compliance agencies was broken and I had to remarshall a Google account to receive MX forwarding thus bypassing VM.

I threw a “prompt” to my favourite AI buddy and I was pointed to Protonmail for robust email sereving. So I will move my mission critical accounts to protonmail. But I will keep the other VM accounts since I started in last century using VM. I have one test site in Wayback Machine archives.

Inspecting the archived messages in my profile is another recovery challenge and I am developing a script for that purpose. Strategy depends on your OS (I am dual booting Ubuntu + Windows).

For Ubuntu users I recommend Recoll to index your desktop archives. And in ThunderBird install ImportExprt NG extension.

If my theory that my account has been closed valid? How does one know for sure?

[morsecode]

"@morsecode" here.

Perhaps in the absence of a ticket system (I joined in last few days) you could do the same for me .. batch mode. Thanks.

Username starting data*******@

[Cardiffman282]

.- / - .. -.-. -.- . - .. -. --. / ... -.-- ... - . -- / .. ... / .-- .. ... .... ..-. ..- .-.. / - .... .. -. -.- .. -. --. .-.-.-

[morsecode]

... --- / .. / .- -- / ... - .- .-. - .. -. --. / - --- / .-. . .- .-.. .. ... . / .- ..-. - . .-. / -.. . -.-. .- -.. . ... / --- ..-. / ...- -- / ..- ... .- --. . / .-- .. - .... --- ..- - / .. ... ... ..- . ... / .- -. -.. / -. --- .-- / .-. . .- -.. .. -. --. / -. . --. .- - .. ...- . / .--. --- ... - ... / .. -. / - .... .. ... / ..-. --- .-. ..- -- .-.-.- / -.-. .- -. -. --- - / .--- ..- ... - / .-..-. -.-. .- -. -.-. . .-.. / ...- -- .-..-. / .- ... / .. -. / -.-- --- ..- .-. / ..-. --- --- - . .-. / .-.. .. -. -.- .-.-.- / -.-. .- -. -. --- - / .-..-. -.-. --- -- .--. .-.. .- .. -. / - --- / ...- -- .-..-. / -.-. .- -. -. --- - / .-..-. -.. . -- .- -. -.. / -.-. --- -- .--. . -. ... .- - .. --- -. .-..-. / ... .. -. -.-. . / .. - / -- .. --. .... - / -... . / -- . / .- - / ..-. .- ..- .-.. - .-.-.- / .. / -.. --- -. .----. - / .... .- ...- . / .- -. -.-- / .-..-. -.-. .- .-.. .-.. / .-. . -.-. --- .-. -.. .. -. --. ... .-..-. / .. / .- -- / -. --- - / -.-. --- -. -.-. . .-. -. . -.. / .- -... --- ..- - / .-..-. -.-. --- -. -. . -.-. - .. --- -. / --.- ..- .- .-.. .. - -.-- .-..-. / -... ..- - / .. - / .. ... / -. --- - / .-..-. .-- .. ... .... ..-. ..- .-.. / - .... .. -. -.- .. -. --. .-..-. / - --- / -... . --. .. -. / -.. . ... .. --. -. .. -. --. / .- / -.. ..- .- .-.. / ... -.-- ... - . -- / ..-. --- .-. / .-.. --- -. --. / - . .-. -- / -- .. --. .-. .- - .. --- -. .-.-.- / .. / .... .- ...- . / --- .--. . -. . -.. / .- / .--. .-. --- - --- -. / .- -.-. -.-. --- ..- -. - / - --- -.. .- -.-- / .- ... / .- / ... - .- .-. - . .-. / ..-. --- .-. / --- -. . / .-.-.- / - .... .. ... / -.-. --- -.. .. -. --. / .--. .-. --- - --- -.-. --- .-.. / -.-. --- ..- .-.. -.. / -.-. .- - -.-. .... / --- -. .-.-.- / .-- --- -. -.. . .-. / .. ..-. / .. / -.-. .- -. / .- -.. -.. / .- / .... -.-- .--. . .-. .-.. .. -. -.- .-.-.- / .... - - .--. ... ---... -..-. -..-. .--. .-. --- - --- -. .-.-.- -- . -..-.

https://morsecode.world/international/translator.html

All I want is for my secondary accounts to be unlocked (did you read my curl output earlier above)?

[Graham_A]

@morsecode The VM303 error message indicates that the email account concerned has been locked on the VM backend database.  If changing the password for the secondary account has not resolved the issue then I think that you will need the VM Forum Team to assist you.  They should reach this thread tomorrow and post a response here.