Ntlworld email history completely disappeared

[Cazbro]

Hi. 
For the second time in recent years my entire email history has gone missing.  Have had an ntlworld.com account for 20 years and it is my main account.  All I have is a few emails after 2.00 pm today.  Nothing else.  Please restore it.  There is some important stuff I need urgently.

Best

Cazbro

[Sunshine04]

I’m having similar issues in the fact that all of my sent emails have disappeared.  I have been with NTL/Virgin for 20 years too. And as yet, no-one can provide an explanation or solution to fix the issue 

[Cazbro]

Hi. Just spent half an hour talking to VM technical support who couldn’t help and just took a complaint from me.  I’ve lost the lot, emails in, sent, junk, archive etc.  Only have a few incoming emails from 2.00pm today.  I did notice it was difficult to log on for emails - the system hung for ages.

Am really hoping they can restore everything like they did last time.  I ended up with masses of duplicates, but that was better than nothing.

Let me know if you get sorted.  Good luck.

[Regc85]

Same on my end. However if I connect to the Internet using mobile data, everything works as normal

Try https://mail.virginmedia.com/ using mobile data, either on your phone or via your PC by using a hotspot on your phone to signal a network and connecting to that instead of normal wifi (but making sure your phone is also connecting only via mobile data)

[Guvnor1612]

same here , lost all my saved inboxes.  This is serious issue 

[Guvnor1612]

tried logging on to https://mail.virginmedia.com/  using mobile data , times out on pc,  and just hangs on my phone, this is very worrying

[Cazbro]

Hope it’s now working for you.  Seem to have inboxes back now, except emails received yesterday afternoon, which I can live with.  Anyone have any ideas how to back up VM emails or easily switch to a new email service?  I don’t think I can go through this again.

[Guvnor1612]

Same here, all back showing as expected. Very worrying this though , I too would be interested in a potential back up plan!

[Kain_W]

Thanks for the update Cazbro,

We're glad to hear your inbox has returned.

Do pop back up if you require any further assistance.

Regards,