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Ntlworld.com Email account hacked since i replied to an email supposedly from Virgin regarding my bill

shibble
Tuning in

 

Hi, 

since i replied to an email supposedly from Virgin regarding my bill my Ntlworld.com Email account has been hacked

and i am unable to log in. I have 2 Virgin media email accounts and the other 1 seems fine.

Kind Regards

Ian

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Graham 

I am really greatful for your reply.

See where this Helpful Answer was posted

5 REPLIES 5

Graham_A
Very Insightful Person
Very Insightful Person

@shibble Sad to read that you have yet again fallen for a scammers message and revealed your account details. Depending on what details you have given the scammer there are several steps you need to take.  If you revealed any bank details you should contact your bank immediately via the phone number they supply for security issues. You should also change the password for your Ntlworld account and any other accounts that you use the Ntlworld email address as a username for.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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shibble
Tuning in

Hi Graham,

Thank you for the reply, when i try to change the password for that account i am unable to.

There are no bank details in the email account, it is just so annoying as that is my main email account.

Ian

 

Hi Graham 

I am really greatful for your reply.

shibble
Tuning in

As I am unable to change the password on my email account, is it possible that a moderator can help me further?

Kind Regards

Ian

 

Hi @shibble 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill