Not receiving emails from groups.io

[AlpenDX]

Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to.

Some posts appear in Bounces on my account on groups.io  e.g.

mxin10.virginmedia.com: 421 mx1-prd-nl1-vmo.edge.unified.services mx1-prd-nl1-vmo.edge.unified.services MXIN107 Connections from your IP 66.175.222.108 have been disallowed by admin policy. ;id=ix4JqAZVrJymN;sid=ix4JqAZVrJymN;mta=mx1-prd-nl1-vmo;d=20230920;t=151639[CET];ipsrc=66.175.222.108;

Does this mean Virgin Media is blocking emails from groups.io in error and how do I get them to stop blocking them? The messages are not being blocked by other mail providers apparently.

Thanks!

[NigelMartin]

Having the same issue since end of February

Was on phone to VM Help for over an hour yesterday, but got the impression they did not understand the issue, however, since that call, I have received 3 emails from Groups.IO.

Seems to be an active topic on the Groups.IO help board, and issue seems limited to Virgin Media domain email addresses

https://groups.io/g/Group_Help/topic/not_receiving_emails_from_my/101510122

[Joseph_B]

Hey @NigelMartin,

For us to look into this with you, we will be going about sending you a private message to discuss this which I will be sending this now.

Joe

[g0fyd]

This is happening to me all the time for the last 2 months and is extremly annoying, Virgin media have had more than enogh time to sort out this issue

[OldAdam]

Also happening to me.  It looks as though it was once back in September 2023 and several times since mid-February.

[OldAdam]

Reading around this, it looks as though this issue was first raised with VM back in September and a solution was put in place whitelisting some ip addresses starting 66.  From February, my bounced messages are from 45.79.227.220 as are Mr Martin's reported on Tuesday.  The solution may be as simple as VM whitelisting this, too.

[g0fyd]

This hs happened as you say previously and they put in a temp solution that worked but obviously affecting many users, even Unbouncing in IOGROUPS does not work, Same error as previously

Regards ian

mxin5.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded ;id=qfgnrDquCY1Q5qfgorD0oF;sid=qfgnrDquCY1Q5;mta=mx9-prd-nl1-vmo;d=20240330;t=215234[CET];ipsrc=45.79.227.220;

[Ashleigh_C]

Hi @OldAdam 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your service, I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[g0fyd]

Still waiting any response from Virgin Media, despite many posts 

[O_South]

Having refreshed attention to this issue nearly a month ago, I got bored waiting for a solution and just went to the messages on groups.io. Unbouncing on groups.io didn't solve it. It's beyond me how VM don't take responsibility for this and solve it permanently. I'm inclined to just dump my ntlworld address for all services. It's becoming more trouble than it's worth. Thing is, that's the thin end of the wedge.

[Kath_P]

Hi g0fyd, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having this issue with your mails. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,