No access to e-mails!

[BIGChris312]

I have two email addresses. One is a @ntlworld.com and the other @ virginmedia.com.

I have forgotten the passwords and phoned virginmedia for help. After 30 minutes plus they couldn’t help and raised an IT ticket. They promised contact within 72 hours but nothing!

I have various disabilities, a pensioner &  don’t understand anything other than extremely basic tech  jargon.

I have a new phone but cannot get access to either of my emails. Even on my virgin media web page I can only access the ntlworld e-mails but I have no access to my virginmedia.com emails. It is this which I conduct the vast majority of my emails including ordering medication and banking.

i am at my wits end and feel very alone and frustrated. Any sensible help very much appreciated 

[Kath_F]

Hi BIGChris312, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with accessing your emails. If the team have needed to raise an IT ticket, it's likely we may need to leave this and wait for the IT teams to contact you however we can have a look to see if there is anything we can do to help. 

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,