My wife has forgotten her password for her email. I have tried the password reset link but when I get the email it says to it's to reset my virgin media account password I'm at a loss what to do next
Each email address now has its own My VM account. Before following the next steps make sure that you are signed out of any other My Virgin Media accounts.
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
