NTLworld acc sending not receiving

[Msc1984]

I have had VM broadband for years and had a ntlworld email address alongside my VM email account. I used to use it as a mailbox on my phone but could also access it through the webmail login until 2mths ago. In the VM app the VM email is primary and if I set up the ntlworld one as unified it fails to recognise the password. I have added it to my gmail and I can send messages from my ntlworld email and can see a few junk messages but none of my inbox or sent items are there. Is there anyway these can be accessed. Thank you 

[coenoby]

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@Msc1984 wrote:

 if I set up the ntlworld one as unified it fails to recognise the password.

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I don't know if you are aware but VM now insists that you use a separate "Mail app password" when accessing you VM email accounts via an email app or client. Accessing a email account via the Unified Mail option means that VM webmail is acting as an email app.

Here is a link explaining this.  https://www.virginmedia.com/help/broadband/man age-email-account - go to the section "How to set up my Virgin Media email on a device" and more specifically,  the next section "Setting your app password to use an Email app".

Bear in mind that VM will now require you to specify a non VM email account (such as your Gmail account) to become your Username for signing into the VM webmail account of that VM address. Your VM email address and account will remain unchanged.

Once you have generated a Mail app password for this VM email account you will need to enter that into the settings in the Unified mail section of the relevant VM webmail account  and also update the password for this email account in Gmail's settings.

Coenoby

[Msc1984]

Thank you……yes the @vm.com email works fine this way but not the @ntlworld.com one. The strange thing is I can send a message from the @ntl email to myself and I receive that fine on the loop back. I can send emails out but I cannot receive any in from that account and nothing bounces back to the sender to alert them it’s failed either. Shame the mailbox couldn’t have just been port forwarded to the @vm.com. 

[Graham_A]

@Msc1984 You don't say whether you have followed @coenoby detailed steps to regain access to the account via the unified webmail view.

What happens if you sign out of the primary VM webmail account and then log back in with the Ntlworld email address and password at https://mail.virginmedia.com/

[Msc1984]

Yes, I followed those steps initially that’s why I reached out for help. I’ve retraced over them and still to no avail. I can log into my primary via webmail but ntlworld like many numerous others says incorrect password which it isn’t. As you can see, it’s accepted it as an additional mailbox however it doesn’t have the necessary folder links to the inbox sent items etc and when composing an email via this route it just says ‘unknown error’ 

 

[Graham_A]

@Msc1984 You haven't said what happens when you try to access the individual VM webmail account for the Ntlworld email address following the steps I set out.

[Graham_A]

For clarity each VM email address including ntlworld.com now potentially have two username/password combinations required for access depending on how one is accessing the account.

My VM and VM webmail use a third party email address as the username with the My VM password for the email address concerned.

Email client access uses the full Ntlworld email address as the username together with an app generated password in the format of xxxx-yyyyy-qqqqq-eeee.  The number of characters being different.

[Msc1984]

It says incorrect password, it’s definitely correct……I can’t see why it’s not handshaking at this point. It would be good to know if the mailbox and contents still actually exist. This was my primary account email initially and the vm was secondary even if they are able to restore my archived emails from ntl to vm that would be helpful.

[Msc1984]

 

[coenoby]

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@Msc1984 wrote:

 

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So,

1. Have you gone through all the steps to specify a non VM email address as the Username for your VM / Ntlworld email account?
2. Are you getting that error when you enter that non VM email address as the username (along with the VM password) in the VM sign in page?

If the answer to question 1 is "no" then you need to follow the steps I outlined earlier to do that.

If the answer to question 2 is "yes" then you need to enter that non VM email address (rather than your VM / Ntlworld email address) to sign into your VM / Ntlworld webmail account. If you enter your  VM  / Ntlworld address in the sign in page it will result in exactly the error you are seeing.

Coenoby