cant send emails from ntlworld account
HI there - writing on behalf of my mother. She has an ntlworld email account running on Windows LiveMail client on a Windows 7 machine that in the last days no longer enables her to send emails, though she can receive them. I set up same account on my laptop running outlook v2406 and it works fine. I have read that there is some additional authentication that needs to be set up, but when I try and do this via VirginMedia website, and use her ****@ntlworld.com email address and associated password I cannot log in. Is there an ntlworld equivalent of the VirginMedia portal that would enable me to get logged in and to generate the additional authentication, or is that not required or can someone suggest how else I could resolve this please. Thanks
IainThayne You write that your mother has a VM broadband account but doesn't use the VM email address. So was the Ntlworld email address that is causing issues set up under a different VM broadband account or perhaps has existed since before the Telewest/Ntlworld merger that became Virgin Media?
There have been a number of posts recently regarding emails not sending via email clients with an authentication error. Check that the account on WLM is set to use authentication for sending emails. This will need the full Ntlworld email address as the username together with the current account password.
If the account password has recently been changed then you may need to go through the process to generate an app password for the email address to use with email clients.
