NTL login problems

[Markvii]

I need to change my password due to security concerns and I'm having trouble logging in via the login page.

I keep getting the 'your password or email was incorrect. Please try again or go back to change your email'

My details are correct and its stuck in this loop. Please can someone contact me from VM to advise how to actually login to my account sucessfully.

[Molly_T]

Hi Markvii 👋 welcome to the community! Thank you for posting. 

Sorry to hear you are having some difficulties logging in to your My VM / Email account. 

What is likely happening, is the system is prompting you to provide a non NTLworld email address to use as the login. This means if there is any issue with the account you are able to access a password reset / email verification via an alternative account. 

You can find a bit more information about this in our help-page for managing your email here 👉 How to manage my email account | Virgin Media Help and for managing your My VM account here 👉 How to manage my account | Virgin Media Help

We also may just need to check everything is set up correctly on our side, so I will send you a PM to confirm a few account details and offer support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞