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trippyarsenal's avatar
trippyarsenal
Joining in
2 years ago
Solved

Hacked NTL account, can't login online

Hi all,

I have a long outstanding NTL email which is my main account, I've had an email sent to say i've been hacked and photos search history etc stolen, they have listed my password which makes me believe them.

I have access to email still and password on iphone app is still the same however I can't access email via website to change the password, I presume this is because I am no longer an active Virgin customer.

I do however need my email changing and the hackers removed so does anyone know how I can do this please ?

I'm concerned as my phone has apps connected to being a School governor and they are claiming they have accessed my phone as well.

All advice gratefully received 

  • Sabrina_B's avatar
    Sabrina_B
    2 years ago

    Hi trippyarsenal 👋.

    Thanks for reaching out to us, apologies for the issues that you are having with your email address, we would need to bring you in for a private message to get this looked into ASAP.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi trippyarsenal 👋.

    Thanks for reaching out to us, apologies for the issues that you are having with your email address, we would need to bring you in for a private message to get this looked into ASAP.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • Dwasz's avatar
      Dwasz
      Joining in
      11 months ago

      Hi Sabrina, I have been hacked also, can you please help me with this and to reset my password. 

      thanks in advance 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for you post Dwasz, and thanks for joining in.

        I'm sorry to hear of the hacking of your E-Mail address.

        Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist where possible.

        Thanks,

        David_Bn