Forum Discussion

caterhamcsr260's avatar
caterhamcsr260
Joining in
2 years ago

My virgin.net email account has stopped working

I am a Virgin Media customer. I too have stopped receiving virgin.net emails. The instructions provided by Virgin Media don't work .  1. I cannot access the page required to set my mail app password...
Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey Maxgreen,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, can you confirm with your account, are you still a current Virgin Media customer with an active account with us?

Joe

Maxgreen's avatar
Maxgreen
Tuning in
2 years ago

No I'm not, I've had the email account that long (over 20 years) so I wasn't even aware that was a requirement 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Thanks for getting back to us Maxgreen,

    I can see my colleague has responding to you via your other thread, if you get back to us there we can continue to discuss this further with you.

    Joe