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Slob's avatar
Slob
Joining in
2 years ago
Solved

My Virgin Media e mail is currently not accessible

  Hi Eveyone I am getting this message when I sign in: 'Your Virgin Media account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t ha...
  • 用心棒's avatar
    用心棒
    2 years ago
    Slob wrote:

    ⋮
    Was asked to change e mail address. I attempted to do so, using my g-mail account and got this message:

    “You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.”

    ⋮

    To workaround this issue submit an alternative third-party email address and then immediately resubmit the previous one; keep the tab open until the verification link is recieved.

    FYI: your Gmail account supports sub-addressing, i.e. appending + followed by some text. For example if john.smith@gmail.com  is my address then a sub-address maybe john.smith+VirginMedia@gmail.com  — emails sent to a sub-address are delivered to john.smith@gmail.com's  Inbox.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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用心棒's avatar
用心棒
Very Insightful Person
2 years ago
Slob wrote:

⋮
Was asked to change e mail address. I attempted to do so, using my g-mail account and got this message:

“You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.”

⋮

To workaround this issue submit an alternative third-party email address and then immediately resubmit the previous one; keep the tab open until the verification link is recieved.

FYI: your Gmail account supports sub-addressing, i.e. appending + followed by some text. For example if john.smith@gmail.com  is my address then a sub-address maybe john.smith+VirginMedia@gmail.com  — emails sent to a sub-address are delivered to john.smith@gmail.com's  Inbox.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Slob,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you've had so me issues signing in, I can see that 用心棒 has offered some helpful advice, have you been able to follow this?

    Let us know if you're still having problems with it today.

    Alex_Rm

     

  • Slob's avatar
    Slob
    Joining in
    2 years ago

    Hi  用心棒

     

    Many thanks for your help. I have managed to access my Virgin mail account, so I am now back in communication with the outside world. Once I've got up to date with my e-mails I just need to sort out my Outlook account, but Iassumr this should be fairly straightforward. Thanks again