on 24-02-2024 15:45
Suddenly my wife's personal email folders can no longer be found.They still show in the email client but are greyed out so are inaccesible. Checking at the virgin back end, the folders cannot be found. Please sent me a PM so I can provide further details or restore the lost personal data
on 23-02-2024 15:37
As with other posters in this thread suddenly my wife's personal email folders can no longer be found.They still show in the email client but are greyed out so are inaccesible. Checking at the virgin back end, the folders cannot be found. Please sent me a PM so I can provide further details.
on 24-02-2024 17:05
Hey @theoklink,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear about the issue with the email folders you and your wife are facing. Can you confirm with this is the email associated to an account under your name? With this we are only able to make changes to email accounts if you are the account holder.
Joe
on 24-02-2024 17:20
Yes, i created her account when we joined virgin. We both still use the virgin.net syntax
25-02-2024 11:36 - edited 25-02-2024 11:36
Joseph, I responded by answering your question. Has there been any further progress?? all has gone quiet.
on 26-02-2024 11:45
Hi @theoklink, thank you for your posts.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 26-02-2024 12:20
Reply to PM was sent
on 05-03-2024 10:00
After a week and private messaging, Virginmedia have missed their service level agreement as the folders are still missing. Unless there is a positive outcome I will lodge a formal complaint as it is totally unacceptable that my data has been lost.
on 06-03-2024 10:10
Hi theoklink
If you could please respond to my colleague who has been assisting via direct message, we can update you further.
Thank you.
Vikki - Forum Team
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on 06-03-2024 15:20
After a week and private messaging, Virginmedia have missed their service level agreement as the folders are still missing. Unless there is a positive outcome I will lodge a formal complaint as it is totally unacceptable that my data has been lost.