Forum Discussion

AJS_57's avatar
AJS_57
Joining in
10 months ago

Lost email account access - Ntlworld.

Hi, Hopefully someone can help. My primary email for about 25 years has been an @ntlworld one, however a few days ago I started getting an account error message when trying to access. I've tried Ou...
Deceased
Lost email account
ntlworld email
Alex_RM's avatar
Alex_RM
Forum Team
10 months ago

Hi AJS,

Thanks for posting and welcome to our community  😊

Sorry to hear you're having some email issues, can you confirm if you still have an active broadband account with us?

Alex_Rm

  • AJS_57's avatar
    AJS_57
    Joining in
    9 months ago

    HI Alex, 

    Yes, I have had an continuous active virgin account for 9 years since i moved out of parents house, do you think its possible to migrate the email account to my Virgin account? 

     

    Thanks 

    AJS-57

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      9 months ago

      Thank you AJS_57 

      If the email has not been linked to the account for over 90 days then it is likely that this has been deleted. I would be happy to check the account further with you but if it has been deleted we would not be able to reinstate this. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.