Showing results for 
Search instead for 
Did you mean: 

Loss of emails

Joining in

I’ve lost access to my emails today. 
I’ve got a message saying my account has been locked and I need to reset my password. However I’ve followed the steps and can’t do this. 
I don’t have any Virgin services. I just have a email address. 
Has my account been deleted?  I wasn’t given notice if this. 


Forum Team
Forum Team

Hi @LenaBond 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

Which step of the process outlined are you able to get up to? And what's happening when you reach that step?

Advice on how to manage your email account be found here

Please pop back to us at your earliest convenience.



@LenaBond wrote:

I don’t have any Virgin services. I just have a email address. 

There's the rub - no Virgin Media services means no entitlement to use a Virgin Media provided email address.

Virgin Media do not now provide an email address to any new customers, "orphaned" email accounts (no associated VM account) are being deleted and only old customers still have access to legacy email accounts.

It's highly unlikely you will be able to have your email account reactivated unless you are really lucky.

It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.