Is VM email (former BY) down? (again)

[stevem999]

VM returning time-out messages on email again this evening. Also server encryption errors. I've changed nothing!

[Graham_A]

Yes, appears to be issues accessing via email clients.  VM webmail access is working

[KimNewman]

Same here (N1) - and no webmail access either.

[staminaman99]

Mail seems to be intermittent as I can access my VM web mail but it doesn't appear to be receiving, although I can send mail to my gmail account.  Outlook on phone getting authentication error.

[Wendolene]

I came her to ask the question as my NTL email address' appear down. But seems it’s not just me.

[staminaman99]

I have a blueyonder email address and earlier I couldn't access outlook or webmail but now I can access both.  However I can send out from both but am not receiving mail as yet but maybe there is a backlog.

[Sabrina_B]

Hi @stevem999, @Graham_A, @KimNewman, @staminaman99 & @Wendolene 👋.

Thanks for you all reaching out to us regarding your mailboxes, we do apologise for this action, it was required to as a part of increased security. We can certainly assist you in unlocking your mail boxes, I will send each of you a private message so that we can go through this process. 

Please look out for the envelope ✉ on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina 🙂

[2-4-1]

I'm unable to access my blueyonder email account online this morning. It just keeps timing out. Can anyone assist? Is it down? Is this another major issue like before?

[jpeg1]

Virginmedia email continues to be unfit for purpose. 

[2-4-1]

I've now found out what the issue is for me. It's suddenly stopped liking my VPN. If I switch that off it works, with it on it doesn't. How ridiculous to allegedly increase security, as VM claim, yet it results in having to disable a VPN, which could be considered to be additional security itself.