Important emails have disappeared from my email Acc

[Roscop27]

I can’t find any of my important emails in my account. Can anyone help please

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You'll need to give full information of how you're accessing email, and on what devices.

[Roscop27]

I access my email on my iPhone 

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With an email app or a browser for webmail? Try both. 

[Roscop27]

It’s just the email app on my iPhone. I access my email through my blueyonder account ( I know it’s an older email address but I’ve never changed it )

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If the emails are still there when you log on to webmail, this is just a problem with the phone app settings. Are all the emails gone there, or just certain ones? 

[Graham_A · Accepted solution]

@Roscop27 Can you see the 'missing' emails when looking at the blueyonder account in VM webmail via https://mail.virginmedia.com/

Look in all the folders including Trash.

The email app on iPhone is notorious for random deletions of emails based on many similar posts on this forum.

Also can you confirm that you still have a Virgin Media broadband account and that the blueyonder email address is attached to it?

[Roscop27]

Yes I still have a Virgin Media broadband account attached to my blueyonder account 

[Roscop27]

All the emails I had saved in important have disappeared. 

[Roscop27]

Thanks for your help. The emails are there