cancel
Showing results for 
Search instead for 
Did you mean: 

I can't login to my VM email account

avalon60
On our wavelength

I want to login to my email account, but it won't accept my email password, not any other I try. So I click on 'forgot password, then when I change it , nothing is valid. It says use between 8 and 64 characters, and I've tried 8, then 10, the 12 but still not valid.

help please

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there @avalon60 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry that you have faced this issue with your password, I'd be more than happy to take a look into this with you via a private message and see if we can reset this on our side. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.