I added an incorrect email address which need verification

[Salam-86]

I added an incorrect email address which need verification. 

I need to add my correct email address, but cannot see any option to reset this.

Help please.

[Ilyas_Y]

Hey @Salam-86 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email verification.
I can see you have had a private message sent from one of our colleagues.

Please reply to that private message and we will assist going forward.

Kind regards,
Ilyas.

[Salam-86]

Hi llyad,

Where do I find private messages as I cannot see anything in my inbox.

Cheers

Tony

[Salam-86]

Hi,

I've had a good look around and can't see any private messages, sorry if I just going blind.

Could the private message by recent, please.

[Graham_A]

@Salam-86  If you are using a large screen device you should see an envelope icon in the top right corner of the community forum screen.  On a small screen device you need to click on your profile icon and choose Messages from the drop down menu.  This link will also take you direct to your community inbox: https://community.virginmedia.com/t5/notes/privatenotespage

[Steven_L]

Thanks for coming back to us Salam-86. Please let me know, if you have been able to find the private message with the help from Graham_A? If not, please let me know and I will be able to send over a new private message for you.

Kind Regards,

Steven_L

[Salam-86]

Hi Steve, 

Graham was helpful in pointing me in the right direct, but as you will see from the below, no private messages in my inbox.

 

Please could you resend this message.

Cheers,

Tony

[Salam-86]

Hi Steven,

Would you be able to send the private message again, I would like to get my email problem sorted as soon as possible.

Cheers,

Tony

[Ashleigh_C]

We are very sorry the message is not showing, I will resend one now for you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.