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How to get ntlworld email moved to my current virgin media account

Joining in


I have two ntlworld email accounts that we have been using for around 20 years which we've recently lost access to. I have a virgin media broadband account but realised the emails were linked with a previous account which closed. How can I get my email addresses associated with my currently active account?

Many thanks


Forum Team
Forum Team

Hi Kirree 👋 Welcome to the community forum! Thanks for posting!

Sorry to hear these concerns about your email access. 

We would need to raise a ticket with IT to get the mailboxes moved over (providing they haven't been permanently terminated.) Let's take a closer look and get this raised for you via PM. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞