How to generate a new app password

[k10]

I've been having trouble with my email accounts for literally months. 

I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the next day, but he didn't, and he hasn't been in touch since. To make matters worse, when I phone to ask to give him a message to call me they say it's 'impossible'!

I'm sure I could make some progress if I could only find out EXACTLY how to generate a new App password.

If anyone could give me the information in SIMPLE, EXACT STEPS I would be very grateful.

Thank you.

[Graham_A · Accepted solution]

@k10  The instructions can be found in this help page under the section 

How to set up my Virgin Media email on a device

https://www.virginmedia.com/help/broadband/manage-email-account

[k10]

Thanks, Graham. I generated a new password and used it for my Thunderbird account, which had stalled because I'd somehow messed things up.

I'm still a bit confused actually. Maybe you could help.

If I have a few secondary accounts and I'm using them on Thunderbird, I need to generate an app password for each one, is that right?

And if so I need to keep a list of them somewhere so I can get in again if I get locked out for some reason, right?

[Graham_A]

Yes to both.  Each secondary account will need a generated app password as well as a third party username.

[k10]

Thanks, but I don't know what you mean my "a third party username".

[k10]

Also, when I want to generate a new app password for one of the accounts, how do I specify which account the app password is for?

[Graham_A]

If you need to change any account details you need to change the username to a third party email address in order verify the account.  See here for more details: https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

[Graham_A]

Each secondary account has its own My Virgin Media account so you need to be signed into the correct one in order to change passwords or other details.

[k10]

Thank you, Graham, you've cleared up a few things for me. Much appreciated! 

[k10]

Another quick question, Graham:

Most of the accounts are fixed now (some were already okay), but there's one left. How do I specify the third party account that is needed? I've created a new gmail account just for this, but I don't know how it's supposed to be set up so I can use it for verification.