How to change my NTLworld email password

[wils26]

Hi,

How do I change my NTL world email password as I've forgotten it?

Thanks

W

[Graham_A]

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.


 https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[wils26]

Thanks Graham,

So does that mean that any emails going to the NTLworld account automatically goto my virginmedia email address, of so do I still need to keep the NTLworld email address?

Appreciate your help

Wil

[Graham_A]

No each email address is separate and has its own My VM account and mailbox.

[wils26]

Hi Graham,

I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM.  Fortunately Dad does not his, so that won't be a problem.

Thanks for your help

[Graham_A]

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@wils26 wrote:

Hi Graham,

I've just spoken to VM contact centre and they advise that the .ntlword.com email address have been closed down and no longer supported by VM.  Fortunately Dad does not his, so that won't be a problem.

Thanks for your help

---

Unfortunately you have been told a pile of rubbish by the contact centre.  The only ntlword email addresses that get closed down at those not attached to current Virgin Media broadband accounts.

[Nathan_B]

Hi there @wils26 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see the information you've been given by the contact centre regarding changing the password has been incorrect, I'll certainly be happy to help you with this.

All the advice Graham has provided has been correct.

So I can assist further, I'll send you a PM to confirm your details.

Regards

Nathan

[Nathan_B · Accepted solution]

Thanks for chatting with me via PM @wils26 😊 I'm glad that your issue has now been resolved.

If you have any further issues with the email account or need any other help, please let us know. We're always happy to help.

Regards

Nathan

[Martin101]

Hello Nathan

I am having a similar problem and unable to chnage my VM email (ntl) password.

Thanks

[jazzyj1]

Hi Nathan

How do I reset my ntlworld email please? It suddenly stopped working last Friday?