Forum Discussion

slicendice73's avatar
slicendice73
Tuning in
3 years ago

How do I close an ntlworld email account?

Hi

My g/f used to be a VM customer when they used to be ntlworld and so had an ntlworld email address. This address has remained active for years even though I believe they usually get shut down after you're no longer a customer. It's now no longer possible to login to this email account using the normal VM email login page (just gives the message "We didn’t recognise the email or password you entered. Please try again"). It is possible to log in to it via mail2web.com though...not quite sure how that works?!

Anyway, she'd like the account to be shut down but isn't sure how to do it. Can someone advise on how to do this?

Thanks

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 years ago

    slicendice73  The email account is in a 'limbo' state which suggests that it has been partially deleted.  The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread.

    They will need to contact the account holder in order to do so.  Can your g/f create a community account and post on this thread so that the team can contact her?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    3 years ago

    Hi there @silcendice73

     

    Thank you so much for your post and welcome back to the forums! 

     

    A big thank you to Graham_A for their advise already here and for pointing out that we would need to speak with the account holder in order to close this email. 

     

    Is the account holder able to post to this thread so we can take a look for them?

     

    Thank you. 

    • ExNtlworld0620's avatar
      ExNtlworld0620
      Joining in
      3 years ago

      Please can someone assist to close down my ntlworld account asap to stop hacked activity. 
      I left Virginmedua in 2019

      Many thanks in advance.

      A

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        3 years ago

        Hi there ExNtlworld0620

         

        Thank you so much for your post and welcome to the forums. 

         

        I'm so sorry to hear that your email has not yet been fully closed, I'd be happy to look into this with you via a PM. 

         

        I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

         

        Thank you again. 

  • Raithbyimp's avatar
    Raithbyimp
    Joining in
    2 years ago

    Hello,

    I have the same issue. I am no longer a Virgin customer and my have not used my ntlworld.com email for a few years.  Please can I have that email shut down? Many thanks.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi Raithbyimp 👋.

      Thanks for reaching out to us and welcome to the Community Forums. We can assist you with closing your email account, we would need to bring you in for a private message to discuss this and resolve. 

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      5 months ago

      Hi there Pinkloulou45 

      Thank you for your post and welcome to the community forums, its great to have you.

      I am sorry to hear that you have faced an issue with your service and thank you again for posting, I'll be happy to look into getting the email closed via a private message.

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • Colinrob1's avatar
    Colinrob1
    Joining in
    31 days ago

    Could you please close my ntlworld account as well as I have been hacked

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      30 days ago

      Hi Colinrob1 👋.

      Thanks for reaching out to us, sorry to hear you have been having issues with your email account. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina