How do I close an ntlworld email account?

[slicendice73]

Hi

My g/f used to be a VM customer when they used to be ntlworld and so had an ntlworld email address. This address has remained active for years even though I believe they usually get shut down after you're no longer a customer. It's now no longer possible to login to this email account using the normal VM email login page (just gives the message "We didn’t recognise the email or password you entered. Please try again"). It is possible to log in to it via mail2web.com though...not quite sure how that works?!

Anyway, she'd like the account to be shut down but isn't sure how to do it. Can someone advise on how to do this?

Thanks

[Jollyrogeruk]

Hi I have the same problem with an old ntlworld email address.  It is now compromised.

How can I close it down?

Can you PM me?

Thanks

[Vikki_M]

Hi Jollyrogeruk

Thank you for your post and welcome to our community. 

I will send you a private message now so we can delete the email account for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

[Raithbyimp]

Hello,

I have the same issue. I am no longer a Virgin customer and my have not used my ntlworld.com email for a few years.  Please can I have that email shut down? Many thanks.

[Sabrina_B]

Hi @Raithbyimp 👋.

Thanks for reaching out to us and welcome to the Community Forums. We can assist you with closing your email account, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Jon7356]

Hi,

I have a similar issue. I have cancelled my virgin media over a year ago but the ntlworld email has remainded active and has today been hacked. Please could you help close down this email account.

Thanks

[Tom_W1]

Hi @Jon7356 thanks for your reply.

Of course! Please allow me to send you a PM and respond directly when you can.

Many thanks

[Pinkloulou45]

Please could you also close an old ntl world email account for me please

[Ashleigh_C]

Hi there @Pinkloulou45 

Thank you for your post and welcome to the community forums, its great to have you.

I am sorry to hear that you have faced an issue with your service and thank you again for posting, I'll be happy to look into getting the email closed via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.