I have just learnt that the new policy is that any My Virgin Media username now has to be a non VM email. I am told that I now have to change the usernames on each of my VM email addresses to a non VM email address.
I am unaware of any official notification of this important change from VM to any of my email addresses. I would have regarded this as essential. I heard of this because my secondary account was locked and I had to go through many hoops to unlock, including changing the secondary account username to a non-VM account. I am now told that I must go through the same hoops to change my primary account username to a non-VM email address. I only have one non-VM email address, used for the secondary account, so I must create a new one. So, instead of 2 active accounts, I must now have 4.
Is there an up-to-date page on VM detailing this policy change and exactly how the change can be made without massive hassle?
