01-06-2024 17:35 - edited 01-06-2024 17:36
I have been having issues with VM emails ever since the crash in June 2023 and recently found some resolution with email folders reported on a separate post https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233.
However, the last problem I can't solve is that my email account seems to have folders that are not visible on the VM webmail client nor on Outlook, but on Email app in Samsung phone I can see the folders greyed out.
For example and see with screenshots provided:
I have many of these they of folders and want to know how I can resolve these so they show up and I can delete them. They only show up on the mobile Email app but are greyed out and I cannot select to manage.
Seems the IMAP folders are more messed up since the VM crash - any insightful people who can help will be greatly appreciated, thanks.
Answered! Go to Answer
on 10-06-2024 19:57
Do you want this issue flagged to the forum team so they can arrange for these folders to be deleted?
FYI: these folders were created with their \Noselect attribute set and ordinarily should not be shown by the email client. The reason they are visible on some and not others is because the former have chosen to show all folders whether subscribed to or not — mostly observed when using clients that lack the functionality to manage folder subscriptions.
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on 10-06-2024 19:57
Do you want this issue flagged to the forum team so they can arrange for these folders to be deleted?
FYI: these folders were created with their \Noselect attribute set and ordinarily should not be shown by the email client. The reason they are visible on some and not others is because the former have chosen to show all folders whether subscribed to or not — mostly observed when using clients that lack the functionality to manage folder subscriptions.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
on 06-10-2024 15:26
Hi,
There has been some delay in my response but the issue still persists and I would definitely want this issue raised to the Forum Team for resolution, please.
If the \Noselect attribute can be unset for the problematic folders then I should be able to see them in my email client and delete them or manage them as I want. The folders that I have this problem with in my VM mailbox are as follows:
Only the folders stated in bold are the issue not the ones in italic...
BYOD Work (Temp)
Career and Employment
E.ON
Home Bills
1. Energy
Insurance Policies
I look forward to confirmation of resolution.
Thank you, 用心棒, for you guidance.
on 07-10-2024 15:54
Thanks for reaching out to us @Manj75, and thanks for coming back to this thread.
I'd be happy to look into this for you, with the assistance of our IT team to have the unwanted folders removed for you
Check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn