01-06-2024 17:35 - edited 01-06-2024 17:36
I have been having issues with VM emails ever since the crash in June 2023 and recently found some resolution with email folders reported on a separate post https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233.
However, the last problem I can't solve is that my email account seems to have folders that are not visible on the VM webmail client nor on Outlook, but on Email app in Samsung phone I can see the folders greyed out.
For example and see with screenshots provided:
I have many of these they of folders and want to know how I can resolve these so they show up and I can delete them. They only show up on the mobile Email app but are greyed out and I cannot select to manage.
Seems the IMAP folders are more messed up since the VM crash - any insightful people who can help will be greatly appreciated, thanks.
on 10-06-2024 19:57
Do you want this issue flagged to the forum team so they can arrange for these folders to be deleted?
FYI: these folders were created with their \Noselect attribute set and ordinarily should not be shown by the email client. The reason they are visible on some and not others is because the former have chosen to show all folders whether subscribed to or not — mostly observed when using clients that lack the functionality to manage folder subscriptions.
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