Hidden email folders that do not appear in VM webmail client nor Outlook but does in Email app on mobile

[Manj75]

I have been having issues with VM emails ever since the crash in June 2023 and recently found some resolution with email folders reported on a separate post https://community.virginmedia.com/t5/Email/email-folders/m-p/5378428#M264233.

However, the last problem I can't solve is that my email account seems to have folders that are not visible on the VM webmail client nor on Outlook, but on Email app in Samsung phone I can see the folders greyed out.

For example and see with screenshots provided:

1. There is a folder 'BYOD Work (TEMP) folder' greyed out shown on Email app on phone
2. If I were to go to VM webmail client in browser I do not see this folder
3. If I proceed to create a folder in VM webmail client with the identical name it creates the folder with the name and a 1 added to it, i.e. 'BYOD Work (TEMP) 1', which means there is already a folder in existence hence whey 1 was added to the newly created one.

     

I have many of these they of folders and want to know how I can resolve these so they show up and I can delete them.  They only show up on the mobile Email app but are greyed out and I cannot select to manage.

Seems the IMAP folders are more messed up since the VM crash - any insightful people who can help will be greatly appreciated, thanks.

[用心棒 · Accepted solution]

Do you want this issue flagged to the forum team so they can arrange for these folders to be deleted?

FYI: these folders were created with their \Noselect attribute set and ordinarily should not be shown by the email client. The reason they are visible on some and not others is because the former have chosen to show all folders whether subscribed to or not — mostly observed when using clients that lack the functionality to manage folder subscriptions.

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[Manj75]

Hi,

There has been some delay in my response but the issue still persists and I would definitely want this issue raised to the Forum Team for resolution, please.

If the \Noselect attribute can be unset for the problematic folders then I should be able to see them in my email client and delete them or manage them as I want.  The folders that I have this problem with in my VM mailbox are as follows:

Only the folders stated in bold are the issue not the ones in italic...

BYOD Work (Temp)
Career and Employment
    E.ON
Home Bills
    1. Energy
Insurance Policies

 I look forward to confirmation of resolution.

Thank you,  用心棒, for you guidance.

[David_Bn]

Thanks for reaching out to us @Manj75, and thanks for coming back to this thread.

I'd be happy to look into this for you, with the assistance of our IT team to have the unwanted folders removed for you

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn